PERGOLA SERVICE REQUEST FORM

Please complete the form:

Name:

Email:

Phone:

Address:

Pergola Size:

Pergola Colour:

Retailer Purchased From:

Upload Proof of Purchase:

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Date of Purchase:

Installation Date:

Who Installed The Pergola:

Is the installation complete?

In the pergola bolted down?

Surface type (eg wooden decking, patio slabs)

Is the Pergola on a level surface?

If no, have packers been used to make the Pergola level?

Is the Pergola squared?

Any additional install comments:

Please describe, in as much detail as possible, the problem you are having with your pergola including which sides they relate to eg. Side D LED is different colour to others or Side A curtain keeps dropping down:

Please attached images or videos of the issues: (one upload is mandatory)

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Any issues with access from the main road to property? (narrow lanes, none serviced roads, etc)

Describe the access to your garden (via gate/side entrance)?

Please confirm the positioning of your pergola (one side against a wall, at the end of the garden, against left side fences, etc)

We may require you to move any furniture that is under the pergola. Please let us know if this is not possible:

Supremo will rectify any issues at no charge. However, if the problem has been caused by incorrect assembly, we may apply the following charges: Call out fee £150.00. Service fee: £200 per hour plus the cost of parts.

By submitting this form, you agree to the above conditions and charges.

PERGOLA SERVICE REQUEST FORM

Please complete the form:

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